FAQ

青之洞窟潛水沖繩浮潛專門店

Anyone within the below restrictions and are healthy can join DSD or snorkelling.

《Weight & Waistline》

  1. Weight below 100kg
  2. Waistline below 42 inches
  3. DSD: Ages 12~16 joining shore DSD must weigh above 40kg.  Boat DSD has no minimum weight.

《Age》

Anyone within the ages stated below can book:

  1. DSD: Shore ages 12~59; Boat ages 10~59.  *For shore, each participant must carry the air tank at their back and walk for about 80 steps of stairs, so under 16 must be over 40kg of weight.  Boat DSD has no minimum weight restriction.
  2. Snorkelling: Shore ages 5~59, Boat ages 3~59. **PLEASE read the below notice on WHO must bring with them a doctor's note in order to join our activities.

《Who must bring a doctor's note》

  1. DSD: for your own safety, all representatives must have ALL participants read THOROUGHLY this medical questionnaire before confirming your booking 【DSD Medical Questionnaire】 (←CLICK)Any item with an answer "YES" means you must bring a doctor's note indicating "I find no medical conditions that I consider incompatible with scuba diving." and signed and dated by the doctor with the clinic's details or letter head. Please also indicate any medical conditions WHEN you are booking (fill in Remarks).
  2. Snorkelling:    If you are on regular medication OR ages 61~65, or disabled, or has chronic diseases/history (for example, asthma), you must bring a doctor's note with you to prove that your 'body condition is suitable for snorkelling' in order to join the activity.  The doctor's note should show "I find no medical conditions that I consider incompatible with snorkelling." and signed and dated by the doctor with the clinic's details or letter head.  Please also indicate any medical conditions WHEN you are booking (fill in Remarks).

***If, after reading the above, you find that some group members cannot join, please notify us by email as soon as possible to cancel the number of participants.  Feel free to ask on email if you are not sure.

***Before booking, please read thoroughly all the restrictions and medical questionnairs mentioned above.  Anyone who is found with medical conditions and considered unfit to join our activities by our instructors upon arrival at our shop, it is considered same day cancellation, and a cancellation fee equivalent to 100% of activity fee will apply. This is because when a booking is confirmed, we commit by reserving capacity for you, therefore other customers would not be able to join.  Any last minute cancellation will only incur loss so customers will still have to pay for the full fee. Thank you for your understanding.***

[Deposit System]
*For the time being, in order to secure staff and their living, all customers are required to pay 100% upfront.  Thank you for your understanding.
Our terms for the Deposit payment are:
1) Deposit:
Deposit is 100% of activity's total amount.
2) Special cancellation policy:
 - Full refund via same method of payment: cancellation before 12noon 3 days before activity date. (For example, if activity date 15 Aug, last cancellation date for full refund is before 12noon or 12 Aug, Japan time)
-  No refund: cancellation after 12noon 3 days before activity date.
*After deducting bank transfer service charge.
*Please contact us by email for cancellation.
**Those members of the group who cancel on the day will not receive any refund of deposit.
3) If the sea conditions outside Blue Cave is rough, we may change to other dive sites by boat or by shore, all guests must accept the continuation of the activity and cannot cancel when other dive sites surrounding Onna-Son are available.
4) All deposit will be refunded only under adverse weather conditions like typhoon or severe sea conditions (any bank/Wise service charges cannot be refunded).
5) If you arrive late after 15 minutes of the event time, you may not be able to catch the time of the boat, then the event will be cancelled and the deposit will not be refunded. So please be sure to meet-up on time!

For cancellation, please email us: info@bestdiveokinawa.com

After you have filled in the booking form, we will start processing your booking and arranging instructors for you.  If at any point you want to cancel your booking, please inform us AS SOON AS POSSIBLE, even before you receive any emails or deposit notice from us. Thank you.

  1. Rainy days do NOT affect activities. Only sea conditions will affect.  Before and after typhoon, we may cancel the tours. Please watch out for our announcement by email.
  2. Blue Cave is a natural place.  If the staircase to shore entry is closed by Cape Maeda's management, we will take the tour to boat entry (participants to pay a small boat fee), or to beach entry which also offer same types of tropical fish and coral.  Tours will still go ahead and customers must agree to carry on with the tour.
  3. Under adverse weather conditions where activities are deemed unsafe, we would cancel the tour and refund any deposit paid (excluding any PayPal service fee).

Sure you can!  Non-swimmers can join both snorkelling and DSD.  You'll wear a wetsuit, a life jacket and will be holding on to a rope to a big buoy when you snorkel.  For DSD, we use full face mask so you can breathe with your mouth or your nose.  Very easy to adapt to the underwater environment.

For your own safety, all representatives must have ALL participants read THOROUGHLY this medical questionnaire before confirming your booking

【DSD Medical Questionnaire】 (←CLICK)Any item with an answer "YES" means you must bring a doctor's note indicating "I find no medical conditions that I consider incompatible with scuba diving." and signed and dated by the doctor with the clinic's details or letter head. Please also indicate any medical conditions WHEN you are booking (fill in Remarks).

Please also read thoroughly also other restrictions in the first FAQ of this page 【Restrictions on DSD and snorkelling (Age, weight, waistline)】

The participants who have medical conditions found upon arrival without presenting a doctor's note will still have to pay 100% of activity fee.  Therefore, please do read thorough and be prepared if necessary.

Activity fee, all gear required (life vest, wetsuit, snorkel set if snorkelling; wetsuit, mask, BCD, regulator, tank, fins if DSD), instructor fee, accident insurance under the shop's watch, instructor's liability insurance.

Bath towel, swimwear, and also the facility fess below:

Cape Maeda public facilities:

  1. Shower: JPY 200 for 100 seconds
  2. Hair dryer:  JPY 100 for 4-5 mins

Boat Entry:Best Dive Facilities

  1. Shower: Free of charge
  2. Hair dryer: JPY 200 per person

For customer's safety, all participants MUST wear wetsuits to protect your body from coral scratch which may lead to infection.

And all snorkellers MUST wear life vests.

Those who don't have to pay deposit: 

  • Cancelling 8 days before: no cancellation fee
  • Cancelling 3~7 days before: cancellation fee is equivalent to 30% of total activity fee of your booking
  • Cancelling 2 days before: cancellation fee is equivalent to 50% of total activity fee of your booking
  • Cancelling 0~1 day before: cancellation fee is equivalent to 100% of total activity fee of your booking

(We will send you a PayPal invoice for the cancellation fee.)

Example:
Activity date: 15 Aug, total activity fee is  JPY 10,000--
If no-show, late to meet-up, same day cancellation:  cancellation fee is 100% of activity fee = JPY 10,000
If cancelling on 14 Aug, cancellation fee is 100% of activity fee = JPY 10,000
If cancelling on 13 Aug, cancellation fee is 50% of activity fee = JPY 5,000
If cancelling on 12 Aug, cancellation fee is 30% of activity fee = JPY 3,000
Total activity fee: does not include optional VR at JPY 5000.

Those who have to pay deposit: 

Cancellation policy: please refer to the deposit notification email.  Those paying 30% and those 50% have different cancellation policy. Please read the email carefully.

Please ONLY PAY under the condition that【Participants agree with the cancellation policy. 】

*Whether you have to pay deposit, please read the question above.【Do I have to pay deposit?】

***BEFORE you book, please have ALL PARTICIPANTS read all the restrictions, and medical questionnaire (Top FAQ question on this page).   If upon arrival, medical conditions are found without presenting any doctor's note, under our safety standards, we may reject the particular member joining our activities.  Cancellation in this case is regarded as same day cancellation, and 100% cancellation fee will apply. Upon your booking, we commit by reserving capacity for you.  So any same day cancellation will incur loss on the shop.  Thank you for your understanding. ***
*For ladies, please use tampons during period.
**If you have a cold and therefore cannot come to the shop, please show us in the shop, or email us the clinic's receipt 0-2 days before activity date for us to waive your cancellation fee.  However, not whole group can have the fee waived. Only the person who was taken ill can have the cancellation fee waived.  Best Dive Okinawa reserves the right to final decision.
Line :https://lin.ee/sPhYvV3

For cancellation, please email us: info@bestdiveokinawa.com

After you have filled in the booking form, we will start processing your booking and arranging instructors for you.  If at any point you want to cancel your booking, please inform us AS SOON AS POSSIBLE, even before you receive any emails or deposit notice from us. Thank you.

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